Refund and Returns Policy

Our pilates machine products come with a 30-day return policy. If the item you received does not meet your expectations, we’ll help resolve the issue whether .

Please contact our Customer Service Team at service@buypilatesmachine to initiate a return request.Please provide as much pilates machine product information as possible including the Order #, Full Name, Address, Phone Number, the reason for the return. Please note that we may request for you to email photos and/or a video of damaged or defective merchandise prior to sending the pilates machine back.The photos and videos should include: cracks or chips on the pilates machine, damaged packaging, and other relevant issues.We may also provide you with troubleshooting steps, as it is required to speed up the return process and assist you in avoiding any return processing fees.Other instructions: Some products on limited-time sale do not support returns or exchanges for non-quality issues. Please refer to the product details page for specifics.Please refer to our product details page for specifics. For returns or exchanges of products due to non-quality issues, a warehouse handling fee may be charged to cope with the current USPS overload caused by the UPS strike.

If the return of products is approved, you will receive further directions on shipping the item(s) back to us. Any refund, store credit, or replacement will be issued once the return of the item(s) has been received and processed.